Shipping FAQ
Delivery method in UAE :
Free delivery over all orders inside UAE , available for prepaid and Cash on delivery (COD) payment methods .
Home delivery : next day delivery for all over UAE.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME :
The order inside UAE might take up to 1-2 business days.
The order outside UAE might take up to 3-7 business days.
Processing includes checking, packing, and sending your orders to the post-office.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in AED &SAR. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from AED to Local currency for you.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at [support@ciel-divonne.com]
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
